Kako izbrati pravo podjetje za HVAC, ki bo ustrezalo vašim potrebam
Ko gre za vzdrževanje klimatskih naprav in ogrevalnega sistema vašega doma, je pravi partner pomemben. Na splošno imajo podjetja HVAC različne načine, kako izstopati na trgu. Nekateri uspevajo z veliko oglaševanja in osredotočanjem na množično prodajo. Drugi dajejo prednost trajnim, pomembnim odnosom, tako da lahko dajejo prednost kakovostnim, prilagojenim storitvam. Obe vrsti podjetij lahko namestita, popravita in vzdržujeta vašo klimatsko napravo in grelnik, toda kakšne so razlike in katero vrsto podjetja bi morali izbrati?
Kako v resnici izgleda prilagojena pozornost
Če iščete storitve strežaja, je morda prava izbira manjše družinsko podjetje. Pazite, da bodo resnično prisluhnili vašim potrebam in željam. Verjetno se ne boste pogovarjali s prodajnim predstavnikom; govorili boste z lastnikom, ki namešča in popravlja opremo ter vodi podjetje. Prejeli boste njihovo osebno pozornost in strokovno mnenje o tem, kako prihraniti denar, kako izbrati opremo z višjim izkoristkom, v katere tehnologije investirati in katerim se izogibati ter kako se odločiti za popravilo ali nakup nove opreme. Pomagajo vam lahko pri krmarjenju po garancijskih možnostih, vložitvi garancije proizvajalca opreme in neobvezne podaljšane garancije za delo. Morda bo trajalo več časa, vendar je ta vrsta prilagojene storitve namenjena izpolnjevanju vaših potreb s predstavitvijo možnosti in informacijami, ki jih potrebujete, da se lahko premišljeno odločite o tem, kaj želite narediti. Če se pogovarjate s podjetjem in so videti vsiljivi ali vedno svetujejo zamenjavo, bodo morda bolj gledali na svoje prodajne kvote in ne na vaš žep.
Zakaj so ponudbe po telefonu tvegane
Podjetja HVAC, ki delujejo na provizijo ali se zanašajo na veliko prodajo, skoraj vedno svetujejo zamenjavo. They do this because it’s the easiest solution between point A and B. It’s not always the best solution for the customer, it’s almost never the cheapest, and it can be less environmentally friendly and wasteful, too. On the other hand, smaller firms like to take the time to find out what your needs are first. Do you need new equipment or can it be repaired? Is your air conditioning equipment sized correctly? Are you having any persistent comfort problems in certain areas of your house now? How long will you be staying in your house? Do you rent or own? Answers to these questions can lead HVAC firms to offer different solutions.
If new equipment is the decision, we like to give a thorough, interactive estimate with multiple options including photos and model number of the equipment, energy efficiency ratings, warranty information, and hyperlinks to the manufacturer’s specifications page. This way customers have the time to consider the options, look at more information online, ask the questions that come up, and not feel pressured. The best time to do this is in the off-season when the weather is cooler.
Beware of generic bids from other firms that don’t specify the details and scrutinize bids other firms may give you over the phone. Over the years, we have heard stories from customers about “bait-and-switch” tactics. Customers told us they thought they were getting medium- or premium-level equipment but instead they received entry-level equipment. A thorough quote can help make that entire process transparent but it normally cannot be done over the phone. We like to visit the home and with the homeowner and see the equipment to make sure the HVAC system we specify is right for the job. In the end, it makes for more seamless transaction.
Partnerships That Last
Smaller firms thrive on long-term relationships. This is why it pays for them to educate customers, listen for what they need, educate them on the choices and then let them decide about what HVAC equipment options will work best for their situation and budget. The company you choose should be able to tell you if they operate on commission or if they offer flat-rate pricing. Those that operate on commission are going to be incentivized to prioritize sales. Knowing that in advance can be helpful. Flat-rate pricing on the other hand refers to pricing based on national book-rates. It makes pricing an installation or repair easier and it incentivizes efficiencies. Terry’s A/C and Heating, which is a smaller, family-owned company, wants to keep its customers for life which is why we are dedicated to ensuring the longevity of your HVAC system whether we are installing, servicing, or providing maintenance.
Call Us for a Quote or Advice
If you live on the West side of Houston, Sugar Land, Katy or Richmond and are looking for an HVAC partner for the long-term, call Rob Terry of Terry’s A/C and Heating at 281-495-7830 . A Carrier Factory-Authorized Dealer and family-owned business, we have been serving multi-generations of families in the Houston area to keep them comfortable all year long. Find out how we are different from other firms and what our customers say about our service. We welcome your referrals and would be honored to earn your business.